Refund policy


📌 Quick summary

  • POD physical items : made-to-order.
    → Returns only for defects, damage, or our error.
  • Digital products (wallpapers, planners, etc.): final sale, non-refundable (unless defective).
  • Claim window: 14 days after delivery.
  • Sign in to your account : https://account.everwanderandco.com


1) Physical items (POD: Podbase / Printful)

Eligibility

You have 14 days after delivery to report:

  • Manufacturing defect,
  • Shipping damage,
  • Wrong item shipped.

❌ Not covered:

  • Change of mind,
  • Wrong device/model selected,
  • Normal wear,
  • Incorrect address provided by customer.

Process

  1. Contact everwanderandco@gmail.com (order # + photos).
  2. Wait for our confirmation and Return Merchandise Authorization (RMA).
    ⚠️ Unauthorized returns will be refused.

Address & label

  • Returns handled case by case depending on production facility (EU).
  • Correct return address + label (if applicable) provided after approval.


2) Digital products

  • Non-returnable and non-refundable once downloaded.
  • Exception: defective file → replacement link provided.

📌 EU compliance: the 14-day withdrawal right does not apply to digital content supplied immediately with consent.


3) Refunds

  • Once return is received and approved → refund to original payment method within 10 business days.
  • Bank processing may take up to 15 days.


4) Transit damage

Inspect parcel upon delivery. In case of damage:

  • Keep packaging,
  • Take photos (parcel, item, label),
  • Contact us within 7 days.


5) Unclaimed shipments / wrong address

Unclaimed parcels or shipments to an incorrect address may incur reshipping fees.


6) EU right of withdrawal (physical goods)

  • Valid 14 days for non-custom physical items.
  • Item must be unused, in original condition.
  • Return shipping may be at your expense.


📩 Returns contact: everwanderandco@gmail.com 
(please include your order # in the subject line)